Privacy Policy
At Direct Line Timber, we prioritize the privacy and security of our website visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By accessing or using our website, you consent to the terms described in this policy.
1. Information Collection
1.1 Personal Information
We may collect personal information such as your name, email address, phone number, and any other information you voluntarily provide to us through our website or other communication channels.
1.2 Automatically Collected Information
When you visit our website, certain information is automatically collected, including your IP address, browser type, device information, operating system, and browsing behaviour. This information helps us improve our website functionality, enhance your user experience, and analyse trends.
2. Use of Information
2.1 Personal Information
We may use your personal information for the following purposes:
– Responding to your inquiries and providing customer support
– Processing and fulfilling your orders
– Sending you relevant information, newsletters, and promotional materials (with your consent)
– Customizing and improving our website and services
– Conducting market research and analysing user trends
2.2 Automatically Collected Information
Automatically collected information is primarily used for analysing website usage patterns, diagnosing technical issues, and improving our services.
3. Information Sharing
3.1 Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business activities, or providing services to you. These third parties are obligated to protect your information and only use it for the purposes specified by us.
3.2 Legal Requirements
We may disclose your personal information if required to do so by law or if we believe that such action is necessary to:
– Comply with legal obligations or respond to lawful requests from public authorities
– Protect and defend our rights, property, or safety, or that of our users or others
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website usage, and provide personalized content. You have the option to disable cookies through your browser settings, but please note that this may affect certain functionalities of the website.
6. Third-Party Links
Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of these third parties before providing any personal information.
7. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such information from our records.
8. Changes to this Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:
Direct Line Timber Ltd.
Address: 122 Liff Rd, Dundee, Scotland, DD2 2TL
Email: sales@directlinetimber.co.uk
Phone: 01382 624533
Last updated: 27/6/23
