FAQ

How can I get extra discount?

Extra discount is available for orders of more than £500. Simply click the section on the discount banner near the top of the page that correlates with your order value then paste the relevant code in the box named “Coupon Code”. Next press the button named “Apply Coupon” on the checkout page & the discount will be automatically applied. 

Do you offer a Delivery Service?

Yes, we offer a delivery service which is often free depending on the value of your order.

Do you supply to the Public?

Yes, we supply to both Trade & Retail Customers.

What payment methods do you accept?

We accept Cash, BACS, Credit Cards, Debit Cards, Paypal, Google Pay, Apple Pay etc.

Do you offer Free Estimates?

Yes, we offer a Free Estimating Service.

I cant find the product I'm looking for on your website, can you source for me?

Yes, we supply Thousands of Products that aren’t on our Website, just contact us by Phone, Email or Chat to discuss.

Can you machine timber to a specific profile?

Yes, we have full timber machining facilities in our Dundee workshop, we machine both hardwoods and softwoods to any profile in any size and in any quantity.

Do you have timber treatment facilities?

Yes, we have a double vacuum treatment plan here in Dundee and use Wolsit KD20 to protect against insect attack and fungal decay.

Do you have a showroom?

Yes, we have a Showroom in our Dundee Premises Where you can Look at Hardwood Flooring, Engineered Hardwood Flooring, Laminate Flooring, Timber Windows and Aluclad Timber Windows, External Doors, Internal Doors and Much More.

What are your opening hours?

We are open Monday to Thursday 8 a.m. to 5 p.m. And on Fridays 8 a.m. to 3:30 p.m.

Direct Line Timber Ltd. is a Limited Company Registered in Scotland and Trading for Over 25 Years

Company No: SC155945

VAT No: 693-8290-87

Contact Us

Feel free to contact us by Phone or Email

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